Terms of service
SECTION 1 - OVERVIEW Welcome to DEMNÉA! The terms "we," "us," and "our" refer to DEMNÉA. DEMNÉA operates this store and website, including all information, content, features, tools, products, and services, to provide you, the customer, with a quality shopping experience (the "Services"). DEMNÉA is supported by Shopify, which allows us to deliver the Services.
These Terms and Conditions of Service ("Terms") describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they contain important information about your legal rights and include limitations of warranties and liabilities.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or the Privacy Policy, do not use or access our Services.
SECTION 2 - ACCESS AND ACCOUNTS By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction and have given us consent to allow any of your minor dependents to use the Services through your devices.
To use the Services, including browsing our online store or purchasing products, you may need to provide information such as your email address, billing, payment, and shipping details. You represent that all information you provide is accurate, current, and complete, and that you have the right to provide such information.
You are responsible for all account activity and for protecting your login credentials. You may not transfer, sell, assign, or license your account to anyone else.
SECTION 3 - OUR PRODUCTS We strive to present our products and services accurately online. However, the colors and appearance may vary depending on your device and its settings.
We cannot guarantee that products will meet your expectations or exactly match descriptions or images on our site. Product descriptions are subject to change without notice. We reserve the right to discontinue any product or limit quantities by person, region, or jurisdiction.
SECTION 4 - ORDERS Placing an order constitutes an offer to purchase. DEMNÉA reserves the right to accept or decline your order for any reason. Your order is not confirmed until accepted by DEMNÉA. Orders are subject to payment processing.
Please review your order carefully before submitting it, as cancellations may not be possible afterward. If we cancel or modify an order, we will notify you using the contact information provided.
Purchases are subject to our Refund Policy [LINK]. You represent that you are buying for personal or household use, not for resale or export.
SECTION 5 - PRICES AND BILLING Prices, discounts, and offers are subject to change without notice. The final price is the one shown at checkout. Unless stated otherwise, prices do not include taxes, shipping, handling, or customs fees.
Prices online may differ from other retail or third-party channels. We may offer limited-time promotions subject to separate terms, which override these Terms if in conflict.
You agree to provide current, complete, and accurate purchase and account information. You must promptly update your information, including email and payment details, to complete your transactions.
You represent that (i) your credit card information is accurate, (ii) you are authorized to use the card, (iii) charges will be honored by your card provider, and (iv) you will pay all applicable charges including shipping, handling, and taxes.
SECTION 6 - SHIPPING AND DELIVERY We are not responsible for shipping or delivery delays. Delivery times are estimates and not guaranteed. We are not liable for courier delays, customs processes, or other events beyond our control. Once transferred to the courier, ownership and risk pass to you.
SECTION 7 - INTELLECTUAL PROPERTY Our Services, including trademarks, branding, text, visuals, graphics, product reviews, videos, audio, and site design, are owned by DEMNÉA or its licensors and protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or exploit content without written permission. No licenses are granted by implication. Unauthorized use may violate intellectual property laws.
All trademarks, names, and logos are the property of DEMNÉA, Shopify, or their respective owners.
SECTION 8 - OPTIONAL TOOLS You may have access to third-party tools which we do not control or monitor. These are provided "as is" and "as available" without warranties. Your use is at your own risk and subject to third-party terms.
New features or tools added in the future will also be subject to these Terms.
SECTION 9 - THIRD-PARTY LINKS The Services may include materials or links to third-party websites. We are not responsible for their content or accuracy. Accessing third-party sites is at your own risk.
Read their terms and policies before engaging. Any complaints or questions must be directed to those third parties.
SECTION 10 - RELATIONSHIP WITH SHOPIFY DEMNÉA is powered by Shopify. Purchases made through our store are solely between you and DEMNÉA. Shopify is not responsible for any aspect of the transaction or related damages.
SECTION 11 - PRIVACY All personal data collected is subject to our Privacy Policy and, where applicable, Shopify's Privacy Policy. Data may be processed across jurisdictions to support and improve the Services. See our full Privacy Policy for details.
SECTION 12 - FEEDBACK By submitting any feedback, suggestions, reviews, or proposals, you grant us a royalty-free, worldwide, perpetual license to use, modify, and publish that content for any purpose.
You confirm you have the rights to your feedback and that it does not violate any laws or third-party rights. You are solely responsible for your submissions.
SECTION 13 - ERRORS AND OMISSIONS We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, or availability at any time without notice, even after orders are placed.
SECTION 14 - PROHIBITED USES You may use our Services only for lawful purposes. You may not use the Services to harm, harass, or violate rights, transmit malware, collect data unlawfully, or interfere with site security. Violations may result in account suspension.
SECTION 15 - TERMINATION We may terminate this agreement or your access to the Services at any time without notice. You remain responsible for any outstanding payments.
SECTION 16 - DISCLAIMER OF WARRANTIES Except as expressly stated, the Services and all products are provided "as is" and "as available" without warranties of any kind, express or implied.
SECTION 17 - LIMITATION OF LIABILITY To the maximum extent permitted by law, DEMNÉA and its affiliates are not liable for indirect, incidental, or consequential damages, including lost profits, data loss, or other losses arising from your use of the Services.
SECTION 18 - INDEMNIFICATION You agree to indemnify and hold harmless DEMNÉA, Shopify, and their affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
SECTION 19 - SEVERABILITY If any provision is deemed invalid, the rest of the Terms remain in effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT Failure to enforce any part of these Terms is not a waiver. These Terms constitute the full agreement between you and DEMNÉA regarding the Services.
SECTION 21 - ASSIGNMENT You may not transfer your rights under these Terms without our written consent. We may assign our rights and obligations without notice.
SECTION 22 - GOVERNING LAW These Terms are governed by the laws of Italy. You agree to the jurisdiction of Italian courts.
SECTION 23 - HEADINGS Headings are for convenience only and do not affect interpretation.
SECTION 24 - CHANGES TO TERMS We may update these Terms at any time. It is your responsibility to review them periodically. Continued use of the Services means you accept the updated Terms.
SECTION 25 - CONTACT Questions about these Terms should be sent to info@demnea.com
Our contact details are listed below:
DEMNÉA
info@demnea.com
Via Ciro Menotti, 20129, Milano, Italy
IT13376000967