Refund policy
You have the right to return an item purchased on www.demnea.com within 14 days of delivery, in accordance with EU Directive 2011/83/EU and Italian Consumer Law (D.Lgs. 206/2005).
Eligibility for Returns
To be eligible for a return, the item must:
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Be in the same condition as when received
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Be unused, unworn, and undamaged
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Include all original tags
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Be returned in the original packaging
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Be accompanied by a receipt or proof of purchase
How to Start a Return
Please contact us at: info@demnea.com
You will receive detailed return instructions and the return shipping address.
Items returned without prior request will not be accepted.
Return Label
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Return shipping costs are the customer’s responsibility and will be deducted from your refund, unless otherwise agreed.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If the item is defective, damaged, or you received the wrong product, contact us within 48 hours at info@demnea.com, so we can evaluate the issue and resolve it promptly.
Exceptions – Non-Returnable Items
Certain items cannot be returned, including:
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Custom or personalized items
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Beauty and personal care products
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Final sale or discounted items
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Gift cards
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, feel free to contact us before placing your order.
Exchanges
To get the item you want quickly, we recommend:
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Returning the original item
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Placing a new order after your return has been approved
14-Day EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason.
Returned items must meet the same eligibility requirements: unused, with original tags, in original packaging, and with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the refund decision.
If approved, your refund will be processed:
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Within 14 business days after we receive the returned item
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To the original payment method
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Minus return shipping fees, which are non-refundable
Original shipping costs, international duties, and taxes are non-refundable.
⚠️ If more than 15 business days have passed since your refund approval and you haven't received the funds, please contact us at info@demnea.com.
Contact Us
For any questions or assistance:
📧 info@demnea.com
We’re here to help!