Shipping policy
At demnéa, we are committed to delivering your order quickly, safely, and transparently. Below you’ll find all relevant information on shipping times, costs, destinations, and policies.
Shipping Carrier
We ship all orders with BRT (or its international logistic partners), a trusted and efficient courier network ensuring reliable delivery in Italy and worldwide.
Countries We Ship To
🇪🇺 Europe
Austria • Belgium • Bulgaria • Croatia • Czechia • Denmark • Estonia • Finland • France • Germany • Greece • Hungary • Ireland • Italy • Latvia • Lithuania • Luxembourg • Netherlands • Poland • Portugal • Romania • Slovakia • Slovenia • Spain • Sweden • Switzerland • United Kingdom
Middle East & Asia-Pacific
Australia • Hong Kong • New Zealand • Qatar • Saudi Arabia • Singapore • United Arab Emirates
North America
Canada • United States of America (USA)
If your country is not listed at checkout or you’re unsure, feel free to contact us at info@demnea.com.
Shipping Costs
Shipping rates are calculated at checkout based on your delivery address and order weight.
Please note that shipping fees are non-refundable, unless otherwise stated.
Delivery Times
Orders are typically processed within 2–3 business days.
Estimated delivery times:
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Italy: 2–3 business days
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EU countries: 2–5 business days
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Rest of the world: 4–7 business days
Please note: Delivery times are estimates and may vary due to customs clearance, holidays, courier delays, or high-volume periods (e.g. launches or sales). We’ll keep you updated on your order’s journey.
Customs & Duties (Non-EU Orders)
For orders shipped outside the EU:
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Customs duties, VAT, and import taxes are the responsibility of the customer
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These charges are not included in product or shipping prices
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demnéa is not responsible for customs delays or additional charges
If a package is refused due to unpaid duties, original shipping and return costs will not be refunded.
Abandoned Packages
If a package is held at customs or returned without customer response, it may be considered abandoned and disposed of by the carrier.
Unfortunately, such orders are not eligible for refunds.
Order Tracking
Once your order has shipped, you’ll receive an email with a tracking link.
If you haven’t received it within 3 business days, please contact us at info@demnea.com.
Shipping Issues & Support
If you experience a delay or shipping issue, please contact us as soon as possible.
While demnéa is not responsible for courier delays, we’ll do our best to help and support you.